Return Policy

At Uniquely Bahamian, we want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, we're here to help. Please review our return policy below:

1. Eligibility for Returns

• Timeframe: You may return items within 30 days of delivery.
• Condition: To be eligible for a return, items must be unused, in the same condition as received, and in their original packaging.
• Exclusions: Some items, such as perishable goods, personalized items, and gift cards, are not eligible for returns.

2. Initiating a Return

• Contact Us: To initiate a return, please contact our customer service team at support@uniquelybahamian.com or through our contact form on the website. Provide your order number and details of the item(s) you wish to return.
• Approval: Once your return request is received, we will review it and notify you of the approval or rejection of your return.
• Return Authorization: If your return is approved, we will provide you with a Return Authorization Number (RMA) and instructions on how to proceed with the return.

3. Return Shipping

• Responsibility: The cost of return shipping is the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item shipped, damaged or defective item).
• Shipping Method: We recommend using a trackable shipping service and purchasing shipping insurance for your return package. We cannot guarantee that we will receive your returned item(s) without a tracking number.

4. Refunds

• Processing Time: Once your return is received and inspected, we will send you an email notification to inform you of the approval or rejection of your refund.
• Refund Method: If approved, your refund will be processed and credited back to the original method of payment within a certain number of days, depending on your payment provider's policies.
• Exclusions: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless the return is due to our error.

5. Exchanges

• Process: If you wish to exchange an item for a different size, color, or style, please follow the same process as outlined for returns. Once your return is received and processed, you can place a new order for the desired item.

6. Contact Us

If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team. We're here to assist you and ensure that your shopping experience with us is enjoyable and hassle-free.

Thank you for shopping with Uniquely Bahamian!